About

🌟 Meet Jo — Our Managing Director & The Networking Queen 👑

Business Owner

Jo is the driving force behind We Take Calls. With years of experience in customer service management and personalised call-handling support, she leads the business with one clear focus: every client should feel uniquely looked after.

As Director, Jo oversees operations, ensures service quality, and works closely with clients to understand their individual needs. Her hands-on approach means every solution is tailored, consistent, and delivered with the professionalism we’re known for.

And if you know Jo, you know she doesn’t just network — she lights up every room she walks into. With her energy, warmth, and passion for building relationships, she has well and truly earned her title as The Networking Queen 👑✨.

🌟 Meet Kelly — Our Office Manager & 9-Year We Take Calls Legend 💛

Senior Manager Receptionist/Administrator

If there’s one person who keeps We Take Calls running like clockwork, it’s Kelly. After 9 years with the company, she’s not just our Office Manager — she’s the calm, organised heartbeat behind everything we do.

Kelly is the person who knows every process, every client, and every tiny detail that makes our service feel so personal. Always steady, always supportive, and always one step ahead… we honestly don’t know what we’d do without her! ✨

Here’s to Kelly — the queen of organisation, consistency, and keeping the whole team smiling 📞💛

📞Meet Sue- Call Handler, 7½-Year Superstar ✨

Say hello to Sue, one of the friendly voices our clients know and love! With 7½ years at We Take Calls, she brings warmth, patience, and outstanding customer care to every single call.

Sue is the person who makes callers feel heard, supported, and genuinely looked after. Her calm approach, reliability, and natural ability to connect with people are a huge part of what makes our personalised service so special.

And beyond the phones? Sue is our holiday go-to guide — the one we all turn to for travel tips, hidden gems, and brilliant recommendations ✈️☀️

We’re so lucky to have Sue — the definition of steady, kind, and consistently brilliant 💛✨

💛 Meet Jeanette — Call Handler & 4-Year We Take Calls Gem ✨

Introducing Jeanette, one of our incredibly dedicated call handlers who has been part of the We Take Calls family for 4 years.

Jeanette is the kind of person who truly cares about everything she does — every caller, every message, every detail. Her warmth and genuine commitment shine through in every interaction, making clients feel valued and supported from the very first hello.

And when she’s not in the office? You’ll usually find Jeanette topping up her vitamin D in the sunshine — her favourite way to unwind and recharge ☀️💛

Thoughtful, reliable, and always giving 100%… Jeanette is a huge part of what makes our service so personal and so trusted 💛

💻📞 Meet Lutfiah — Call Handler, 3½-Year Star, Our In-House IT Wiz & Queen of 11’s Snacks ✨

Say hello to Lutfiah, a key part of our call-handling team for the past 3½ years — and the one we all run to when the tech gremlins strike!

Not only is she a friendly and reassuring voice for our clients, but she’s also our IT wiz, keeping our systems smooth, organised, and running at their absolute best.

And if there’s one thing we all know about Lutfiah… she loves her 11’s snacks 🤭🍪 — a well-earned little treat that keeps her fuelled and smiling through the day!

Smart, calm, and brilliantly resourceful, she brings both tech savvy and warmth to every shift. We’re endlessly grateful for her steady support and her ability to sort things out before anyone else even notices 💛💻📞

👋 Meet Karen — Call Handler, Just-Under-2-Year Star & Our Walk-In Customer Superstar ✨

Say hello to Karen, one of the warmest and most welcoming faces of We Take Calls!

With just under 2 years in the business, she’s already become an essential part of the team. As a call handler and the go-to person for our walk-in customers, Karen has a rare gift — she makes everyone feel instantly at ease.

Whether someone pops in with a quick question, needs support, or just wants a friendly chat, Karen handles it all with patience, kindness, and her signature smile.

Approachable, reliable, and genuinely brilliant at what she does — we’re so lucky to have her supporting our customers both on the phone and in person 💛📞👋

📞 Meet Sam — Call Handler, & Just-Under-2-Year Rising Star ✨

Say hello to Sam, one of the friendly, reassuring voices behind We Take Calls.

With just under 2 years on the team, Sam has quickly become a standout call handler — calm, professional, and brilliant at supporting callers with exactly what they need. He brings a steady presence to even the busiest days and always goes the extra mile to make sure every message is handled with care.

And when she’s not helping our callers? Sam is a big dog lover — the team’s go-to for puppy stories, dog pics, and canine chat 🐶💛

Reliable, warm, and an absolute asset to the team… we’re so happy to have Sam as part of the We Take Calls family 💛📞

✨ Meet Ella — Call Handler, Receptionist & Our Full-Circle Superstar 💛

Say hello to Ella, who first joined We Take Calls 9 years ago as an apprentice — and now she’s back, and absolutely smashing everything she does!

Since returning 6 months ago, Ella has hit the ground running as both a call handler and receptionist. She’s warm, quick, organised, and brilliant at making callers and walk-ins feel instantly looked after.

It’s been amazing to see her come full circle — growing from an apprentice into a confident, capable, and hugely valued member of the team. We’re so proud to have her back where she belongs 💛📞✨