Call Handling

What We Do

We understand that our clients can’t always justify hiring a new person for their team but still need support. That’s where we come in. We provide a cost-effective call handling solution that costs only a fraction of hiring a full-time staff member. We will answer your calls when you need us to, meaning that important calls aren’t missed, and you don’t lose business.

Many people find it frustrating when they are greeted by an answering machine or spend ages waiting on hold. We will provide you with seamless call handling so that your customers are promptly greeted by a real person and receive outstanding service.

With over 15 years of experience representing various organisations, we are highly skilled at offering a first-class call answering service tailored to meet your business needs. We will represent your business, so your current and new customers or business contacts feel like they’re speaking directly with a member of your team.

How Does Calling Handling Work?

1. Select the call handling package that suits your needs.
2. Provide us with your details and we’ll set up your calls to be forwarded to a dedicated call handler.
3. Our intelligent technology will identify your incoming calls and your call handler will answer with a pre-approved greeting.
4. We can then forward calls to you or pass messages directly to you via email, voice message or text.

Business Support

We offer support to many industries, for example:

• Sole traders who don’t want to miss out on enquiries and new business
• Small businesses needing a break from calls interrupting other work
• Large businesses which need a consistent phone answering service
• Large call centres needing support during busier periods
• Outsourced switchboard services to provide you with a dedicated receptionist

Telephone Answering Services

We have a team of specialist call handlers who offer a range of services for your business. This means that you can get on with running it, and we can take care of your enquiries.

Phone Answering & Message Taking: This service is incredibly useful whether you’re a sole trader, a small business, or a larger organisation with multi-site offices, that tends to receive many calls. We can help with general call answering, or simply handling the overflow you receive when your team are already busy on the phone.

Appointment Confirmation: We can organise your dairy, confirm appointments, make sure that you are kept to schedule, and keep customers informed if you are delayed.

Taking of Payments: Our team can take payments by phone from your customers, take care of invoice payments, or payments for events, goods, or other services.

Answering Simple Queries: We can answer simple questions to help handle your calls on a more comprehensive level. This means that we can save you even more time, which can be focused on more constructive business endeavours.

Our team provides a straightforward call handling service that ensures messages are taken in a friendly and efficient manner, providing an excellent experience for your clients at their first point of contact. We also offer packages that include order-taking, payment processing, and appointment scheduling on your behalf.

For more information on our call handling services, please contact our team today or take a look at our call handling packages.