Business Services

Benefits of using We Take Calls

• Our business services can free up your time so you can run your business efficiently.
• Never miss another deadline.
• First-class customer service for your clients.
• Free up staff time to work on other projects.
• More cost-effective than employing another member of staff.
• Improve customer response times.
• Reduce stress and improve wellbeing.

Our business services include:

Call Answering and Return

Ensure you never miss a call. Our team can answer calls on your behalf, giving callers the impression they are speaking with a member of your staff. If you are too busy to return calls, we can handle them for you, providing updates and making bookings as needed.

Voicemail Monitoring

Let us manage your voicemails. We will listen to messages, call your customers back, and handle enquiries, ensuring no message goes unanswered.

Dealing with Enquiries

Free up your time by letting us handle your day-to-day enquiries. We manage your communications so you can focus on what you do best.

Diary Management

We manage your appointments and events, booking customers in via phone or email, and keeping your schedules organised on your CRM system.

Database Management

We will manage your CRM and keep this up-to-date. We log in and update your database, ensuring all information is accurate and current.

Email Management

Let us manage your inbox. From sorting junk mail to handling bookings and important emails, we can keep your email organised and improve efficiency.

Data Entry

Our data entry services ensure your platforms are always up-to-date with accurate information, no matter the format.

Payment Management

We handle payments over the phone or via email through your CRM or banking system, ensuring secure and efficient transaction processing.

Holiday Cover

Need a break? Our business services can provide the coverage when you need it, whether for a holiday, a day of meetings, or just some well-earned time to recharge.

After-sales Service Feedback Collation

We assist with collecting and managing customer feedback after they have purchased your product, helping you maintain a high standard of service.

Business Address and Mail Forwarding

Utilise our secure business address for your mail. We can scan and email, forward, or hold your mail for collection, ensuring your correspondence is managed securely.

Business Sectors

We work closely with various sectors including:

• Surveyors
• IT Companies
• Tradespeople: builders, plumbers, electricians and roofers
• Physiotherapists
• Hairdressers
• Solicitors
• Dentists
• Health product and medical providers
• Escape Rooms

We can provide you with flexible business service solutions to suit your needs. We offer first-class customer care and you can rest-assured your customers will be in the best of hands allowing you to concentrate on your business activities.

If you need to increase or reduce the support because of seasonal impacts or circumstances, that is absolutely no problem. We know that situations change in business and are always happy to adjust to our customers’ needs.

If you would like to know more about our dedicated business services, contact our team today, or have a look at our packages.